Shipping Policy – Aarna Kraft

At Aarna Kraft, we aim to provide reliable and affordable shipping for all orders. Please review the details below before placing your order.

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1. Order Processing Time

• All orders are processed within 1–3 business days

• Personalized greeting cards may require additional processing time depending on customization

• Orders are not processed or shipped on weekends or holidays

Once your order is shipped, you will receive a confirmation email.

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2. Shipping Options

Free Standard Shipping (No Tracking)

We offer free shipping on most orders using Canada Post lettermail to keep costs low for our customers.

This option:

• Does not include tracking

• Does not guarantee delivery dates

• Is suitable for non-urgent orders

By selecting free shipping, you acknowledge that delivery timelines may vary and tracking is not available.

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Tracked / Expedited Shipping (Recommended)

For customers who prefer added security, we offer tracked shipping options at checkout.

This option includes:

• A tracking number

• More reliable and traceable delivery

• Support in case of delays or lost packages

We strongly recommend this option for time-sensitive or important orders.

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3. Estimated Delivery Times

Delivery times may vary depending on your location and shipping method:

• Canada (Free Shipping): 5–10 business days (estimated)

• Canada (Tracked Shipping): 2–7 business days (estimated)

Please note that these are estimates only and may be affected by postal delays.

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4. Shipping Responsibility

Once your order has been shipped:

• Aarna Kraft is not responsible for delays caused by the carrier

• We are not liable for lost or delayed packages shipped without tracking

• Incorrect shipping information provided by the customer may result in delivery issues

Please ensure your shipping details are accurate before placing your order.

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5. Undeliverable or Returned Packages

If a package cannot be delivered and is returned to us:

• It must be unopened and marked as “Return to Sender” by Canada Post

• Return postage is included for lettermail shipments

Once we receive the returned package:

• We can reship the order upon request

• Additional shipping charges may apply

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6. Lost or Delayed Shipments

• Tracked Orders: We will assist in locating or resolving delivery issues

• Untracked Orders: We cannot guarantee delivery or offer replacements for lost mail

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7. Incorrect Address

If an incorrect or incomplete address is provided:

• We are not responsible for delivery failure

• Reshipping may require additional charges

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8. Contact Us

If you have any questions regarding shipping, please contact:

Aarna Kraft
📧 aarnakraft@gmail.com
🌐 aarnakraft.com

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